FAQS

As soon as your order ships, we automatically send a tracking number to your email address. Please check your inbox and spam folder. Custom dolls receive tracking once production is completed.

Payment issues can occur due to bank security restrictions, insufficient funds, or declined international transactions. We recommend:

• Trying a different card
• Contacting your bank to authorize the transaction
• Using alternative payment methods such as Klarna, cryptocurrency, or bank transfer

Yes, orders can usually be canceled or modified within 24 hours of purchase. Since custom dolls enter production quickly, changes may not be possible after manufacturing has begun.

We ship worldwide to most countries, including the United States, Canada, Europe, Australia, and many other destinations. If you’re unsure whether we can ship to your country, contact our support team before ordering.

Absolutely. All orders are shipped in plain, unbranded packaging with no indication of the contents. Your privacy is fully protected.

For many destinations, customs duties are prepaid or minimized whenever possible. However, import fees may still apply depending on your country’s regulations. Any applicable fees are the responsibility of the customer unless otherwise stated at checkout.

Both materials offer distinct advantages depending on your preferences:

• • Silicone sex dolls provide superior detail, firmer structure, and easier maintenance. They are highly durable and ideal for customers seeking long-lasting quality.

• TPE dolls are softer, more flexible, and often more affordable, delivering a highly realistic touch and feel.

If you are looking for the ultimate in craftsmanship and longevity, our luxury sex dolls made from premium silicone are an excellent choice.

• Ready-to-ship dolls: Typically arrive within 3–7 business days in the USA and Europe.
• Custom-made dolls: Usually require 2–6 weeks for production and delivery.
• Accessories and toys: Generally delivered within 3–10 business days.