Contact Us
Location
Aurelia Ltd. 128 Premium Way Wilmington, DE 19801, USA
Email Address
support@aureliadolls.shop
Hours of operation
Monday - Friday: 10am - 7pm EST
Saturday - Sunday: 1pm - 6pm EST
Get in touch
Have questions about our products, shipping, or privacy? Our friendly support team is here to assist you quickly and confidentially.
We're Here to Help
Whether you need product recommendations, order updates, or answers about discreet delivery, send us a message and we’ll respond within 24 hours.
Help
Find quick answers to common questions about shipping, payments, product quality, and customer support before reaching out to us.
Is my order shipped in discreet packaging?
Yes. All orders are shipped in plain, unbranded packaging with no indication of the contents. Your privacy is our top priority.
How long does delivery take?
We offer fast delivery across the EU and US. Most orders arrive within 3–7 business days, depending on your location and the product selected.
Are your products authentic and verified?
Absolutely. Every doll is carefully inspected and includes a certificate of authenticity to ensure premium quality and craftsmanship.
What payment methods do you accept?
We accept major credit and debit cards, as well as Klarna, which allows you to split payments into convenient installments.
Do you offer returns or exchanges?
Yes. If your product arrives damaged or does not meet expectations, please contact us within 7 days of delivery and our support team will assist you.
Are your products safe and body-friendly?
Yes. Our dolls and accessories are made from high-quality, body-safe materials such as medical-grade silicone and SLE.
How can I contact customer support?
You can reach our support team through the contact form on this page or by email. We typically respond within 24 hours on business days.