Returns, Damage, and Order Support

Adult products require clear handling rules. Contact support before returning anything, and keep all packaging until your case is reviewed.

If Your Order Arrives Damaged

• Take clear photos of the package and product condition.
• Keep the original packaging.
• Contact support as soon as possible with your order number and photos.

Returns

Return eligibility depends on product condition, hygiene requirements, customization, and local rules. Contact support before sending any item back.

Order Changes

If you need to change or cancel an order, contact support immediately. Changes become harder once an item is prepared, customized, or shipped.

Privacy

Support conversations are handled privately. Do not post order numbers or personal details publicly.